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Use the information below to quickly answer any questions you may have.
Click one of the main category links below to be taken to the information
you require or scroll down the page.
Help
Product
FAQ
Customer
Service FAQ
Help
Where
on the web site should I start?
Finding
Your Way Around The Website
Golden
Padlock - Why can i not see it in my browser?
Where on the web site should I start?
In
the
you will find Hot Deals on CD players, CD changers, Mini Disc players,
MP3 players plus many more products. If you are not sure which product
to choose, or you want to make a quick purchase and you want you want
a great bargain 'Click the Red Special Offers button Now.
You will find leading brands, such as SONY, KENWOOD, PIONEER, ALPINE,
etc at wholesale prices. And you are covered by an exclusive Risk-Free
45 Day money-back satisfaction guarantee on all products under £500.
That's
right, try your products for 45 days and if it's not what you expected
simply return it for a replacement or full refund. Click
here to find out more.
Special
Offers are strictly limited stock and once sold, may never be repeated.
Be the first to the deals and impress your friends with the savings? So
join the lucky customers who have already made incredible savings on CD
players, CD changers, Mini Disc players, MP3 players plus many more products.
Take me to the
special offers
Finding your way around the website
To
navigate the website click the appropriate button on the blue navigation
bar at the top of the website.
Products:
1. Click on the manufacturers logos on the blue navigation bar
to search by manufacturer, or/ 2.
Click on the drop down menu to the right of the blue navigation bar and
click the product you want to view from the list.
Information:
To find out about order issues or security issues, etc click on the buttons
on the blue navigation bar at the top of the website. If you have a question
that isn't answered below please don't hesitate to contact us. info@caraudioplus.co.uk
Golden
Padlock - Why can i not see it in my browser?
You will not see this in your browser but don't be concerned. When you
pay by credit or debit card you will be taken to a secure area provided
by WorldPay (the company that process our payments). You can be assured
your financial details are at absolutely No Risk.
Product
FAQ
I'm
not sure which radio to choose. Can you help?
Why
do you sell the brands listed on the website?
Why
don't you stock other brands?
What
are the considerations when choosing a car radio?
Can
you explain the different types of CD players?
How
easy is it to install products into my car?
What
installation accessories will i need to install my radio?
Don't
Know your RDS from your SPL? - Need a Glossary
- I'm
not sure which radio to choose. Can you help?
Because
there are so many radios listed on the website it is not easy to select
one for your particular needs. First decide what format of music you
want to play (CD, MD, MP3, Cassette). Then decide on your budget...
Generally the more you spend the more features you will get. Basic features
you will find on 99% of radios are RDS radio, and another music format
player, either (CD, MD, Cassette or MP3). If you then want to play another
format (Cassette and CD for example) look at the CD changer packages
(a Cassette radio with a 6, 8, 10 or 12 CD boot Changer).
If you have 3 products that you like, that all seem to have the same
features and are the same price. Then choose the one that you think
will look the best in your particular vehicle. If you don't like it
when you receive it send it back under the 45 Day Money-Back Guarantee.
And finally don't cross brands, (If you want a Kenwood radio and a CD
changer, buy a Kenwood CD changer to go with the radio and not another
brand).
If you need further help with any product please send us an email: info@caraudioplus.co.uk
Click Here for a the quick product guide.
- Why
do you sell the brands listed on the website?
Simple.
Alpine, Blaupunkt, Clarion, Kenwood, Pioneer & Sony are leading
UK brands that manufacture products for all vehicles & requirements.
Producing superb sound quality, performance, reliabillity and stylish
looks to match any car interior. In addition they offer optimum security,
excellent value for money. Make no mistake these brands are leaders
in the car audio market.
- Why
don't you stock other brands?
Many other
brands don't offer the product availability, quality, performance, warranty
and technical back-up than the products that we sell. If your product
should go faulty after 6 months you need the guarantee that an immediate
replacement is available. With lesser known brands, products may have
to be ordered in from overseas causing big delays.
- What
are the considerations when choosing a car radio?
Click
Here for the radio guide to get the answer you need...
- Can
you explain the different types of CD players?
If you are looking for a single CD player, CD changer or CD package
and are not too sure what your options are, click
here for the CD guide.
- How
easy is it to install a radio into my car?
Installing
radios (commonly known as headunits) are generally very easy to install.
You may need wiring adaptors, fascia adptors or some other installation
accessories but these will only help to make it easier. And when you
sell your car you can transfer the old radio back with ease. Many Ford,
Vauxhall, Rover, Renault, and Peugeot radios are a breeze to fit. Click
Here for all of the installation information you need.
- What
installation accessories will i need to install my radio?
Autoleads offer an excellent advisory sales
service. Ring them up or visit their website to find out what accessories
your particular vehicle needs. Have a pen handy to write down the part
numbers. Click
here for their contact details
- Don't
Know your RDS from your SPL?
Click
here for all of the answers in the product and technical glossaries...
Customer
Service FAQ
How
should I contact you for the quickest reply?
What
forms of payment do you accept?
How
safe is it to use my credit or debit card?
My
credit/debit card has been declined. How can I pay?
Are
there any hidden charges?
Will
you deliver my order to a different address to that of the Credit/Debit
Card holder, who initially made the purchase?
Do
you deliver to P.O. Box addresses?
How
much will delivery cost?
What
are your customer service opening hours?
Are
the products guaranteed?
How
do I cancel my order?
Do
you protect my privacy?
How
often are new products added to the website?
I
have purchased an item, but it has not arrived. Where is it?
Can
I keep track of my order?
What
happens if the product I want is unavailable?
I
want a product that you don't have on your website!
How
do I return or refund a product that I am not satisfied with?
I
want to return my product but I have lost my receipt?
My
product has a fault what action should I take?
Can I order from outside the UK?
Do
you deliver to countries outside of the UK?
What
is your returns policy?
Customers
Comments
- How
should I contact you for the quickest reply?
Please use email to contact CAP. Our average reply time is
5 minutes. The reason we ask you to use email rather than phone, is
for one major reason. So that we can respond quicker and get you the
information you require faster, reducing any delays.
The majority of enquiries require us to contact our suppliers, merchant
provider, search stock or help with a technical issue. This isn't
feasible while you wait on the phone, as this will only lead to frustration.
Please be very specific in your email enquiry so we can give you the
information you require without any delays. Thanks for your co-operation.
- What
forms of payment do you accept?
- Credit
cards: Visa, Mastercard, Eurocard, JCB
- Debit
cards: Switch, Solo, Visa Debit, Delta and Electron
- Cheques
& Credit Card Cheques in (Pounds Sterling) and drawn on a
UK bank.
- Postal
Orders in (Pounds Sterling).
- Cash
£ (pounds sterling) in person or by post (registered letter
only) to the address below.
Please
note: We do NOT accept payment by COD (cash on delivery).
Car
Audio Plus
Astley House
Johnson Street
Tyldesley
Manchester
M29 8AB
UK
- How
safe is it to use my credit or debit card?
100%
SAFE! All transactions on our website are encrypted, authorised and
processed by UK based 'WorldPay' one of the world's leading eCommerce
solutions companies.
WorldPay use the safest and most sophisticated method of online credit/debit
card authorisation available and having authorised your details, send
the order details to us and not your financial details. If you don't
want to pay using the online payment system Click
Here
- My
credit/debit card has been declined. How can I pay?
If
your card is declined you can try another card or pay by cheque, postal
order or cash in 'Pounds Sterling'. For more information Click the
'ORDER INFO' tab on the Navigation Bar.
- Are
there any hidden charges?
No,
all prices displayed on the CAP website include VAT & Carriage. If
you are ordering from outside of mainland UK, extra charges will apply.
For more information Click the 'DELIVERY' tab.
- Will
you deliver my order to a different address to that of the Credit/Debit
Card holder, who initially made the purchase?
No! Currently
we can only deliver to the address of the registered Credit/Debit
Card holder who made the purchase. For security reasons this information
will be confirmed prior to dispatch by WorldPay.
- Do
you deliver to P.O. Box addresses?
No.
The policy of not shipping to P.O. Boxes is the couriers, not ours.
- How
much will delivery cost?
FREE
to UK mainland! For other delivery charges please click
Here
-
What
are your customer service opening hours?
Email:
24 hours a day, 7 Days a week Phone: 9am - 5pm, 5 Days a week
- Are
the products guaranteed?
In
addition to Car Audio Plus' Exclusive 45 Day Guarantee, All products
have a minimum 12 Months Manufacturers Guarantee. This is on a return
to CAP, not the manufacturer basis, reducing any costs and inconvenience.
- How
do I cancel my order?
If
you wish to cancel your order please contact CAP immediately. If your
order has been processed and dispatched you will have to accept delivery
before returning the item, complying with the 45 Day Money-Back guarantee.
- Do
you protect my privacy?
All customer/personal
information is treated with the utmost confidentiality and is held
for reference purposes only. The only information retained, are contact
details, which are never passed on or sold to any Third Party. For
more details, please read Car Audio Plus' privacy
policy
- How
often are new products added to the website?
Products
are added to the website as and when they become available. Manufacturers
release new products at different times during the year, and not always
in the same month, so exciting, new, innovative products will be available
on the CAP website throughout the year.
The Special Offers section of the website is updated at least once
a week with some amazing Deals! You can find products offered at up
to 37% off RRP such as CD & MD Players, CD Packages, MP3 Players,
Cassette Players, Amplifiers, Speakers, Navigation Systems, plus many
more top brand products.
- I
have purchased an item, but it has not arrived. Where is it?
As
long as you have entered a physical street address when ordering,
your order is sent either through City Link or Securicor (depending
on the country). You are issued a tracking number through an email,
so you can track and watch your order being delivered. Carriage is
FREE to UK mainland.
- Can
I keep track of my order?
We will
keep you informed about the status of your order. After placing your
order you will recieve an order tracking number (if delivery is expected
to take longer than 3 Days) and a link to our couriers' web site where
you can track your order.
- What
happens if the product I want is unavailable?
If the
product you have ordered is either out of stock, unavailable or has
been discontinued we will notify you immediately and inform you when
it will become available, or we will suggest an alternative product
should the item have been discontinued.
- I
want a product that you don't have on your website!
Simply
send us an email with the product details and request a quotation
as we can and do sell other products that aren't listed on the website.
This is due to the incredible amount of car audio products available
and the fact that new products are released at different times throughout
the year.
- How
do I return or refund a product that I am not satisfied with?
If
you have purchased a product from Car Audio Plus and are not satisfied
with your purchase, you can request a replacement or refund under
the '45-Day Money-Back Guarantee' click
here for Terms and Conditions.
- I
want to return my product but I have lost my receipt?
We will
be able to verify your purchase if you can supply us with your purchase
details. Please contact us
using email for details.
- My
product has a fault what action should I take?
For more
information please Click
Here
- Can
I order from outside the UK?
Car
Audio Plus welcomes orders from anywhere in the World. To learn more
about our delivery, options please click
here
- Do
you deliver to countries outside of the UK?
Car Audio
Plus, deliver to all countries outside of the UK click
here
- What
is your returns policy?
For more
information please Click
Here
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