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Guarantees 45 Day Money Back Guarantee Policy PROBLEMS - Error messages in the SHOP!
Car Audio Plus is based in the UK. International customers click here Orders can be taken online 24 hours a day, 7 days a week. When using a Credit or Debit card to pay for goods, the order can only be sent to, the card holder’s address. For security reasons this information is confirmed prior to dispatch by WorldPays' authorisation system. If you realise that you have made an error with your order please contact sales immediately. Card Watch: Credit Card Fraud Will Be Prosecuted To The Fullest Extent Of The Law How to order Online Browse the product sections by clicking the links, and when you have found a product you would like, click the (Add To Basket) button. This adds the product to your virtual "shopping basket" (True you don't physically put actual products into Baskets, but you get the idea!). You can then continue shopping or head for the checkout. You
can add as many items as you want to your basket and you can check the
contents of your basket at anytime by clicking on the (shopping basket)
tab. You can also add or remove items at anytime. 1. Credit or Debit Card: Select this and you will be passed to a secure area provided and controlled by UK based 'WorldPay' one of the world's leading Payment Processing companies. Here you will complete your order securely and in confidence. 2. Send Payment Details Seperately: Select this and your order will be sent to us and will remain valid for 14 Days. You will be given a receipt to print off, complete and send to us using your chosen method of payment. Golden
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Concerned about security? Click here When your order is complete you will be given a unique order number, which ensures that your order can be tracked right up to final delivery.
What happens after I’ve placed my order? You’ll receive your goods in 2 simple steps Step 1 Shortly after placing your order you will receive an order confirmation email. WorldPay having authorised your credit/debit card, will send us your order and address details. Car Audio Plus 'never' has access to your financial details, only your address details. Step 2 We then package your order subject to stock availability and dispatch it using Next Day Recorded Delivery, usually within 24 Hours. The courier, upon delivery of your goods, requires a signature. By Fax As detailed above complete your order online, and at the final checkout stage select the option to 'Send Payment Details Separately' complete your order then print the receipt, fill in your details and fax to 01942 88 46 12 (24 hours, 7 days) - Your Order will remain valid for 14 Days. International: 44 1942 88 46 12 (24 hours, 7 days) By Phone Complete your order online, and at the final checkout stage select the option to 'Send Payment Details Separately' complete your order then print the receipt, fill in your details and phone 01942 88 44 05 (9am to 5pm, 5 Days) - Your Order will remain valid for 14 Days. International: +44 1942 88 44 05 By Post Complete your order online, and at the final checkout stage select the option to 'Send Payment Details Separately' complete your order then print the receipt, fill in your details and send with your payment details to the address below. Please make cheques and postal orders payable to 'Car Audio Plus' - Your Order will remain valid for 14 Days. Car Audio
Plus In Person To ensure you purchase the correct product, if you wish you can have a product demonstration before you buy, to see which stereo is best for you. If you have a particular product in mind please contact us first to ensure that we have the item in stock. Cancelling your order If you wish to cancel your order please contact CAP immediately. If your order has been processed and dispatched you will have to accept delivery before returning the item, complying with the CAP '45 Day Money-Back Guarantee'. Ordering items with different availability times You will not be charged any carriage fees if we have to make more than one delivery from one order, due to items being out of stock. Product Availability Upon receipt of your order, we will send you an order confirmation e-mail detailing your product availability and expected delivery date. If you would prefer not to wait for any items that maybe out of stock, return an email immediately stating that you wish to cancel the order, or contact us by phone or fax and please include your 'Order Number'. There will be no charge to cancel.
Please note:
We do NOT accept payment by COD (cash on delivery). Car Audio
Plus Credit/Debit
card payments can be made online or/ (after ordering online) by phone,
fax, or by post. Please quote your Order Number. Collecting your goods Do
you live locally? Product Demonstration To ensure you purchase the correct product, if you wish you can have a product demonstration before you buy, to see which stereo is best for you. If you have a particular product in mind please contact us first to ensure that we have the item in stock. All products purchased from CAP are guaranteed against faults caused in material or manufacture. The guarantee covers the products for up to 12 months from the date of purchase. This is on a return to CAP, not the manufacturer basis, reducing and costs and inconvenience. Please Note: Car Audio Plus highly recommend having products supplied by us fitted by a professional installer or qualified auto-electrician. Damage caused by incorrect installation or misuse will make the product warranties void. Likewise if you modify or tamper with any product it’s warranty will be invalid. Damaged Items upon receipt If you receive goods that are damaged, you must notify us within 7 working days and we will arrange to collect the goods. Please Note: Someone will have to be present when your goods are collected for return, as the courier will require a signature upon collection. Failure to comply will result in a need for a new collection appointment to be made, that CAP will consequently have to charge you. Faulty within 12 Months If you feel your product has become faulty within the 12 months warranty period please contact Car Audio Plus at info@caraudioplus.co.uk detailing your fault and quoting your Order Number before returning the goods as many problems can be resolved by our diagnostics team. If, after analysis we decide you need to return the goods to us. Please package the goods securely enclosing a copy of your invoice and a note giving a full description of the fault. Please return the defective item in the original packaging (where available) with all warranty cards, licenses, manuals, leads and accessories using the method below. Using
a courier of your choice return to the address below. You will be responsible
for adequately insuring the goods. If
the goods are found to be faulty once we receive and test them, Car Audio
Plus will refund the carriage you have paid and we will also pay the return
carriage cost. But if the goods are found not to be faulty you, (the customer)
will have to pay the return carriage before we can re-send the goods to
you. Return the goods to the following address, (which should be clearly marked on the packaging). Returns
To return your order under the 45 Day Money Back Guarantee see below 45 Day Money-Back Satisfaction Guarantee 100% risk-free shopping Try your products for 45 Days without risk, if you find the product does not deliver everything that you want or expect, simply return your purchase in new condition with all components and manuals in it's original box (where available) for a replacement or full refund. I'm sure you'll agree, that's one of the fairest offers you'll get this year. Please Note: The 45 Day Guarantee is only available to UK customers.
For the quickest return of your funds or replacement, please follow the instructions as outlined...
Returns 45
Refunds You have 2 options: 1. If you wish to take advantage of the No-Risk 45 Day Money Back Guarantee please read the information above or click here 2. A full refund or an exchange of equal value if preferred, is guaranteed for customers who receive unwanted goods within 7 days of the day after receiving their goods. A full refund will be made within 30 Days. Postage to return the goods must be payed for by the customer but Car Audio Plus will arrange to collect the goods if the customer requests this. The collection cost will then be deducted from the refund amount. Delivery details
We currently Do Not ship overseas. For more details please click Help & FAQ's |
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