Where is my order?
Our express 1-2 Working Day delivery service is between 9am and 5pm. If you placed your order before the 2pm deadline on any weekday please give it until 5pm on the following Working Day (excluding Saturday and Sunday) before informing us that it has not arrived. Only then can we investigate why there is a delay. Read more Where is my order?
Do you protect my privacy?
All customer information is treated with the utmost confidentiality and is held for reference purposes only. The only information retained, are contact details, which are never passed on or sold to any Third Party. For more details, read our full Privacy Policy.
How do I return a product that I am not satisfied with?
Read the full 30-Day Money-Back Guarantee for more details.
How can I get my order delivered 1 day?
You will need to place your order by 2pm to be guaranteed that you receive your order in 1-2 Business Days. However we dispatch orders up to 5pm, so the majority of orders placed after 2pm will be dispatched the same day. But there is no Guarantee!
Billing Questions...
How safe is it to use my credit or debit card?
100% SAFE! All transactions on our website are encrypted, authorised and processed by UK based Protx who work in conjunction with Lloyds TSB one of the world's leading banks.
Protx use the safest and most sophisticated method of online credit/debit card authorisation available and having authorised your details; send your product order to us. We never see your financial details. If you don't want to pay using the online payment system see what other Payment Options are available.
Car Audio Plus is 
You will not see the 'secure' golden padlock (Internet Explorer users) and key (Netscape users) displayed in the area at the bottom of your browser until you get to the Checkout and Payment pages of this website. But don't be concerned!
When paying by credit or debit card, you will be taken the 100% secure payment page provided by Protx (the company that process our payments in conjunction with Lloyds TSB). You can be assured your financial details are at absolutely No Risk and are 100% SAFE.
Learn more about our Site Security...
What Payments do you accept?
• Credit & Debit cards: Visa, MasterCard, Delta, Maestro, Switch and Solo
• Cheques & Credit Card Cheques in payable to Car Audio Plus
• Postal Orders in payable to Car Audio Plus
• Cash in UK £ (Pounds Sterling) in person, or by post using Special Delivery only
Please note: We do NOT accept payment by COD (Cash On Delivery)
My credit/debit card has been declined. How can I pay?
If your card is declined you can try another card or pay by cheque, postal order or cash. I would recommend ringing your bank to check that they have your correct address details on file. For more information check out our Alternative Payment Options
Will you match a price I have seen on another website?
Ultimately do you want the cheapest price or the best overall value?
Do you know of any other internet car audio suppliers that protect your order with a 30 Day Money Back guarantee, that will arrange, collect and return your product should it go faulty within the 12 months guarantee period and give FREE Technical Help for life?
Sorry, but we have found that it is too time consuming to track down the legitimacy of a company, the company's price, their product quality and availability, and the company's quality of service.
Here's why...
There are many people and companies selling similar items on the Internet but many seem content making a quick sale, only to neglect on service, value and delivery and technical help.
Avoid the auction sites at all costs, as we get customers daily ringing us extremely disappointed when they have been sold an item (in bad faith) that is completely incompatible with their current set-up only to find that the seller will NOT refund their money. Be very careful who you take advice from.
Honestly, we have heard many horror stories of customers that got suckered in by a low price at a website, but the products failed to show up or they had to wait weeks, received incompatible goods, faulty products, or there was no one to call or they failed to get a reply to their email messages.
Are there any hidden charges on the website?
No! All prices displayed on this website include VAT & 1-2 Day Express delivery. If you are ordering from outside of mainland UK, extra charges will apply for delivery. For more information see Delivery Info
Product Questions...
Do you sell inferior (Grey Imported) products?
No. We understand your concern as we have heard many horror stories of internet suppliers, literally ripping customers off by supplying inferior products that they have imported from countries that are not known for manufacturing high quality UK specification products. Car Audio Plus only sell 'A' Grade UK manufactured car audio products.
Do Car Audio Plus products come with a guarantee?
In addition to Our Exclusive 30 Day Money Back Guarantee, all products have a minimum 1-Year Manufacturers Guarantee with many interfaces having 2-years. We arrange, collect & return all products that are faulty within the Guarantee period. And if we recommend any product to you that are not compatible with your current system or set-up we will arrange and collect this at no cost to you and refund you in full.
My product has a fault what action should I take?
For more information see the Faulty Products & Returns policy.
What if the product I order is out of stock?
We will notify you immediately after we receive the order and inform you of the recommended action. If you order 2 items and one is out of stock, we will send you the first item and send the second item when it is available carriage free.
Delivery Questions...
How much does delivery cost?
FREE to UK mainland! Read the Delivery Info for more details.
Is your 1-2 Business Day Delivery Guaranteed?
All we can guarantee is that if you place an order before 2pm on any given work day your order will be dispatched using an Express 1 to 2 Business Day courier service unless we inform you that your order is unavailable to send. 97% of orders are delivered in 1 Day.
However please be aware of, and allow for events that are out of our control such as roadwork delays, courier vans breaking down, courier mis-directed parcels, courier theft, etc that may result in delays. All our parcels are insured against these issues.
These are genuine challenges that we and our couriers face in getting the parcel to your door. 97% of our couriers' parcels are delivered in 1 Working Day however this success rate cannot be bettered by moving to another courier as we have tried them all.
Before you arrange Installation:
Please be aware and allow for this when ordering or when booking an installation with a third party, to prevent any inconvenience. I would recommend that you allow at least 2 to 3 days between the expected delivery date and your installation.
Do you dispatch orders on Saturday or Sunday?
No. City Link couriers only collect parcels on weekdays. Orders placed on Saturday and Sunday are dispatched on Mondays (excluding Bank Holidays).
Do you deliver to P.O. Box addresses?
No. Our couriers will not deliver to P.O. box addresses.
Can I keep track of my order?
We will keep you informed about the status of your order. You will receive tracking details, if delivery is expected to take longer than expected due to availability issues. It takes 24 hours after booking a delivery before tracking information is available.
Will you deliver my order to an address different to that of the Credit Card holder?
Yes! But only to a Business Address. Select this in the checkout area of the website when you order.
