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Car Audio Plus - Customer Support - Live Help & Support Explained
Live Help & Support for pre-sales questions is available at various times throughout the day (7 days a week).
If the image below is showing ONLINE we are are available for a live chat session to help with your questions regarding products, compatibility, delivery, etc. Click the box below to enter a username, you will then be given the option to submit a question. Please be aware that there is no pressure as you can leave the conversation at any time.
If the image is showing OFFLINE, you can choose to leave an email message by clicking the box below or completing our Contact Form.
You can also call us on 01942 893613 or fax us on 01942 884612
If you are an existing Car Audio Plus customer and require aftersales support, see the Support Area to get answers to your questions and queries.
What is Live Help & Support?
In simple terms Live Help enables you to chat with us over the interent in real time by typing messages back and forth into a small window (box) displayed on your screen using a concept similar to (MSN Messenger) if you are familiar with this. However with our Live Support you do not need to install any software on your computer, as everything is run from our server.
How does Live Help & Support Work?
When you open the Live Help software by clicking on the box above you will be presented with a small (box) window on your screen where you enter your username and the topic that you wish to discuss. You then click Submit to start a chat. Our support team then get an invitation to accept your request to chat and answer your question.
Questions and answers are then pushed back and forth between you and one of our team (operators) regarding what ever you need to know, about products, compatibility or pre-sales issues so will get the answers you need without any delays that you would get with email.
You can end the chat session at anytime by clicking the Close button.
Live Help is a relaxed chat area
Live Help & Support is not difficult to use. There is no pressure to answer our questions in any given time as we will more than likely be chatting to other customers at the same time in a separate chat session. Do not worry about making spelling errors as we make them too. Basically we are here to help you make the right decision. :-)
If you don't want to use Live Help & Support, no problem! You can email us, phone us on 01942 893613 or fax us on 01942 884612.
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"I was a bit hestitant to use your live help at first as i thought i would be pressured into answering your questions but i was pleasently surprised at the relaxed operation and effectiveness of this support method.
I got the answers to my questions in minutes and you pointed me in the right direction to the CD player i was looking for, and i wasn't rushed to answer your questions.
Awesome support!"
Thanks once again
Bob
See what other customers have said about Car Audio Plus | |
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