Car Audio Plus - Customer Comments

These are emails received by Car Audio Plus from first time customers taken from our records of hundreds sent to us over the past 3 years online.

"Many thanks for a job well done.

I haven't ordered much stuff on-line, still a bit nervous about it, but your service has been exemplary. All fitted in (real easy). I'm now enjoying the music.

Thanks again,"
David G

“Hi - what excellent service!! I ordered the interface last Thursday
afternoon and it arrived at my office Friday morning Not only that but
every other in car audio dealer tried to sell me an interface which
involved removing the radio and fitting a new bus lead.

Your gismo took me 2 minutes to fit!! Which for a non technical person like me was great Keep up the good work. You need to sell to other dealers who still live in the dark ages"

Mike McHalem

"This is just a quick note to pass on my appreciation for your level of service. I originally found your site when I was looking for a CD changer for my girlfriend. Your service was not only helpful and well informed but your price was great and delivery was perfect.

Subsequently I have kept you at the top of my list if I needed any stereo bits and pieces. I placed the order and received it the next day.

I'm just so impressed with your service I had to write to say thanks.

There are so many retailers out there who promise good service, advice and delivery but you out perform them all in my view.

Thanks again and may many happy years of trading continue for you.

All the best,"
Paul

“Just a quick THANK YOU for all your help on resolving this one for me. I ordered an interface from you and received it last week, and it's all fitted and works a treat - far better than the Ł500 to have the Honda unit supplied and fitted!

Great service from you, rapid delivery, and very helpful email support.

Kindest regards,"

Julian

"I would like to praise the employee who dealt with my initial order. I called late on Friday afternoon, and despite not having the requested item in stock, he ensured that it was delivered direct from the manufacturers and was on my doorstep first thing next morning.

It is this level of professionalism and care that will ensure I shall be contacting you when I upgrade my existing in car entertainment, and shall be recommending your service to friends and colleagues."

James Rooney

“Just a quick note to thank all involved in a very impressive transaction
from start to finish. I look forward to not only using you in the
future, but will also recommend you to anyone who is interested in your
products.

Many thanks"
John

"I would like to take this opportunity in saying how pleased I am with your service and helpfulness.

I received my cd player on the exact date, well packed and fitted it in 10 minutes into my Rover. The sound is amazing!

Thanks and keep it up"

Andrew

"I would just like to thank you for the excellent service I received today. Received my changer as promised via despatch.

Went to install and got to the bit where I plug it in the back and thought oh no, that plug won't fit...

Checked the delivery bag, nothing, worried thinking I had misread the 'advert' checked the site, then e-mailed at 1434

E-mail read receipt than at 1436 you phone immediately, enquires if there was a second item in the bag. Promises to get back.

4 minutes later Phones again tells me that my item came direct from supplier, the supplier were also out of stock so they sent the interface from their supplier, who use a different carrier (UPS), its booked for delivery today, if nothing by five, I should phone and one will be despatched for tomorrow.

5 minutes later and UPS turn up at the door with interface.

I must say I was massively impressed with the service I received, will definitely tell me friends about your site.

Many thanks"

Graham Horwood

You're now probably thinking, "not every transaction can be that smooth?" You're
right sometimes things don't go as efficiently as you would like, that is inevitable
when dealing with 3rd party suppliers, couriers and manufacturers, etc.

However...

As an internet shopper myself if and when there are stock issues, delivery delays
or whatever, the important thing is the response and the way it is handled and addressed. Do you have immediate access to Customer Support via phone, email and
fax or does your email go unanswered for days or even weeks?

The bottom line is if you are not happy with any product from Car Audio Plus, the
service you receive or for whatever reason, you have 30 Days to decide at No-risk!
Send it back, No questions asked for a full refund.

What have you got to lose?

I've just received confirmation that the refund I requested has been actioned.

I'd like to thank-you for such a prompt and efficient service.

Well done.

John Blenkinsop

"Thanks very much - I appreciate you waving the collection delivery charges.

I'd be delighted to recommend you to my friends and work colleagues. In fact I've already mentioned you to several people, in particular regarding your excellent customer service. Without your help I'd probably still be scratching my head and wondering how to get it working

Thanks again"
David Laycock

Thanks for all your help,

I ordered an Alpine CD player for my Rover 75 on Tuesday lunch time and received it Wednesday 9.30am. I was having a slight problem with installation so I called Customer Support for advice.

As I lived within driving distance i took the car and the CD player back with me. After 30 minutes the player was fitted and working and with no charge to pay!

If you need a CD player, buy from these guys you won't be disappointed.

Thanks again
Paul

“I received the interface as promised on Tuesday morning and fitted it right away. IT solved the problem no bother. I must thank your company for their prompt actions and after sales service it was excellent service, I will definitely be buying from your company again, THANKS.”

David

“Just a note to thank you for your excellent service, and help over the telephone in helping me find the right multi-changer for my car. I fitted it yesterday and it sounds great.

Thanks again"
Paul Griffin

“I even received the Sony CD/MP3 Player the following day, not bad considering the time of day I ordered it. I will have no hesitation in recommending you to others.

Cheers"
Jason

Just installed the changer and it is superb.

Thank you for your help,
Your company is brilliant

James